Product Quality Guarantee

At Elders' Mobility, ensuring customer satisfaction is our utmost priority, which is why we stand behind the quality of our products with a guarantee. Each item comes with a manufacturer's warranty. For details on specific warranties, please get in touch with us.

What to do if your product arrives damaged:

• Upon delivery: Carefully inspect the packaging of your item. Note any visible damage, even to the box, when you sign for your delivery.
• If you're unable to inspect at delivery: Should you have concerns about potential damage yet are unable to inspect the package at the time of delivery, please mark "suspect damage" on the delivery receipt.
• If your item(s) arrive damaged:
  • Please take photos of the damage.
  • Email the photos to info@eldersmobility.com

We promise a swift response and will proceed with either a replacement or a refund, typically within one business day.