Frequently Asked Questions (FAQ)

1. What types of patient lifts do you offer?

We offer a variety of patient lifts to accommodate different needs, including ceiling lifts, mobile floor lifts, and pool lifts. These products are designed for safe and efficient patient transfers, whether in home care or medical facilities.

2. How do I choose the right stairlift for my needs?

Choosing the right stairlift depends on factors such as the type of staircase (straight, curved), weight capacity, and whether you need a portable or fixed solution. Contact our product experts for personalized assistance in selecting the best stairlift for your home or facility.

3. What is the weight capacity of your lifts?

Our lifts come in various weight capacities to suit different users' needs. Please check the product specifications for the weight limits to ensure the lift is appropriate for your situation. We offer options that accommodate both standard and bariatric requirements.

4. How do your evacuation chairs work?

Evacuation chairs are designed to help transport individuals safely down stairs in an emergency. They feature safety straps and handles for secure, controlled movement. These chairs are typically lightweight and foldable for easy storage and rapid deployment during evacuations.

5. Are your mobility devices portable and easy to store?

Yes, many of our mobility devices are designed for portability. Foldable designs, lightweight materials, and included carry bags make these devices easy to transport and store, which is ideal for both personal and professional use.

6. How long does the battery last on your motorized products?

Battery life varies depending on the device, but many of our motorized products are designed to last through multiple uses or transfers on a single charge. Be sure to refer to the specific product details to understand the battery capacity and charging requirements.

7. Do you offer products that are water-resistant or designed for use in wet environments?

Yes, we offer products specifically designed for use in wet environments, such as water-resistant lifts and pool access equipment. These devices are built to withstand moisture, making them ideal for use in showers, bathrooms, or around pools.

8. Can your products be customized?

Many of our products offer customization options, allowing users to tailor the equipment to their specific needs. Whether you need modifications in size, color, or additional accessories, our customer service team can help guide you through the available customization options.

 

9. How do I maintain and care for my lift or stairlift?

Proper maintenance is crucial for ensuring the long-term performance of your lift or stairlift. This typically includes regular cleaning, checking for signs of wear, and ensuring the battery is adequately charged. Each product comes with a manual outlining maintenance procedures, and we recommend following these guidelines for optimal results.

10. What accessories come with the lifts?

Most of our lifts come with essential accessories like battery chargers, safety straps, and control remotes. Additional accessories may be available depending on the specific product. Check the product descriptions for a full list of included accessories.